Our service organization is committed to delivering expert support to Riello UPS customers across all stages of their system lifecycle.
We are proud to include SantaFe Power Solutions an integral part of our service organization, further strengthening our nationwide coverage and technical expertise.
Our services include:
24/7/365 Dedicated Call Center
Our Service Team is available anytime, day or night, to provide direct assistance with UPS installation, maintenance, and troubleshooting.
+1-513-282-3777
When calling, please:
If your request is related to a product not yet purchased, or concerns non-technical matters such as pricing, shipments, or commercial inquiries, it will be handled by a different department. Our team will be happy to redirect you to the appropriate contact if needed.
Our Service Team is available anytime, day or night, to provide direct assistance with UPS installation, maintenance, and troubleshooting.
+1-513-282-3777
When calling, please:
- Specify that your request concerns a product already purchased
- Be ready to provide:
- The model of your UPS
- The serial number
- A brief description of the issue or support needed
Alternatively, you can email your service request to serviceusa@riello-ups.com
If your request is related to a product not yet purchased, or concerns non-technical matters such as pricing, shipments, or commercial inquiries, it will be handled by a different department. Our team will be happy to redirect you to the appropriate contact if needed.
Installation & Start-Up Support
We assist during the installation and commissioning of UPS systems, ensuring optimal performance from day one. On-site training for your personnel is also available.
We assist during the installation and commissioning of UPS systems, ensuring optimal performance from day one. On-site training for your personnel is also available.
Site Survey Services
Our Technical Service Engineers can assess your facility to verify site suitability and recommend the best UPS configuration.
Our Technical Service Engineers can assess your facility to verify site suitability and recommend the best UPS configuration.
Maintenance Contracts
Reduce the risk and cost of unexpected failures with our flexible maintenance plans. Options range from scheduled inspections to full-service coverage, including labor and materials.
Reduce the risk and cost of unexpected failures with our flexible maintenance plans. Options range from scheduled inspections to full-service coverage, including labor and materials.
Technical Training
We regularly organize training courses for technicians at the Riello UPS Training Center, ensuring your team is equipped with the latest knowledge and skills.
We regularly organize training courses for technicians at the Riello UPS Training Center, ensuring your team is equipped with the latest knowledge and skills.